If a commercial fridge, freezer or display unit has failed in your London restaurant, pub, café or shop, our featured pick is Be Cool Refrigeration: it repairs all major commercial brands 24/7, prioritises jobs by how much stock is at risk, carries common parts and refrigerant, and confirms the price before starting work. Other firms have particular strengths. Kept Cold publishes its maintenance prices and a six-month repair guarantee, Xpress Refrigeration suits quick-service restaurants, Aspect publishes an hourly rate, ACL London offers a free call-out, Premium Refrigeration focuses on repairs in West and Central London, and ADK Kooling suits sites that also need AC and ventilation work.
Disclosure: This is a sponsored article. Be Cool Refrigeration paid for this placement and appears first as our featured pick. No other company on this list paid to be included, was contacted, or reviewed this article before publication.
How we built this list
We researched these companies on 7 and 8 October 2026 using desk research only. We did not book repairs or speak to customers.
Who qualified: London-based companies that advertise repair of commercial refrigeration such as upright and under-counter fridges, freezers, display units and prep counters.
What we compared: equipment and brands covered, emergency availability, stated response times, pricing and call-out terms, repair guarantees, and coverage.
Sources: each company’s own website. Response times and guarantees are company-stated.
How we ordered it: Be Cool Refrigeration is first as the sponsored featured pick. The rest are ordered by how fully they describe their repair service and terms. We did not use a scoring model.
At a glance: commercial fridge repair in London
| # | Company | Strongest fit | Main differentiator | Pricing basis | Key consideration |
| 1 | Be Cool Refrigeration (featured, sponsored) | Restaurants, pubs, cafés and shops | 24/7; jobs prioritised by stock risk; all brands | Price confirmed before work; rates not listed | No fixed response time published |
| 2 | Kept Cold | Multi-site groups | Published prices; 6-month guarantee | PPM from £60 per unit + VAT | Refrigeration only |
| 3 | Xpress Refrigeration | Quick-service restaurants | Parts on vans; makeline repairs | Not publicly listed | Some reviews cite repeat faults |
| 4 | Aspect | Small businesses wanting an hourly rate | 1-hour emergency response promise | From £63 per half-hour + VAT | Generalist; 12-month guarantee |
| 5 | ACL London | Shops and bars | Free call-out | Rates by email | Little project evidence |
| 6 | Premium Refrigeration | West and Central London kitchens | Repair focus, 24/7 | Not publicly listed | Thin public detail |
| 7 | ADK Kooling | Kitchens wanting AC and ventilation too | Refrigeration, AC and TR19 | Not publicly listed | Two addresses on site |
All details are company-stated, checked 7 and 8 October 2026.
1. Be Cool Refrigeration | Our featured pick for London food businesses that need a fridge fixed fast
Overview
Be Cool Refrigeration provides commercial fridge repair across London for restaurants, pubs, cafés, shops and commercial kitchens, from an office on Ludgate Hill, EC4. It says it has worked in the trade since 2004 and that its F-Gas certified engineers are available 24/7, including evenings and weekends.
It repairs upright, under-counter and chest units, walk-in cold rooms, display fridges and deli counters, bottle coolers, blast chillers, ice machines, cellar coolers and saladette and pizza prep counters. Brands include Foster, Williams, Polar, Tefcold, Hoshizaki, True, Gram, Electrolux and Liebherr.
Key details
- Core offering: commercial refrigeration repair, planned maintenance contracts, installation.
- Coverage: Greater London and the Home Counties, including Essex, Kent and Surrey.
- Customer fit: restaurants, pubs, cafés, convenience stores, supermarkets, hotels and care homes.
- Pricing and terms: costs confirmed before work starts; rates not published; maintenance contracts include priority emergency cover.
Where Be Cool Refrigeration stands out
It triages by stock at risk. Be Cool asks for the fault and location, gives a realistic arrival window, and prioritises by urgency and how much stock is on the line. A walk-in full of meat on a Friday night is treated differently from a back-bar fridge on a quiet Monday.
It reads the controllers. Engineers read faults on Carel, Dixell, Danfoss and Eliwell controllers, which speeds diagnosis on modern units. Be Cool also gives a repair-or-replace guide: equipment under 7 to 8 years old with a straightforward fault is usually worth repairing, while older units on phased-out refrigerants such as R404A may not be.
What to consider
No fixed response time is published; you get an arrival window when you call. Refrigeration repair rates are not listed, so ask for the call-out charge upfront.
Best fit
Restaurants, pubs and shops across London that want a 24/7 engineer who covers every piece of front and back-of-house refrigeration.
Website: becoolrefrigeration.co.uk
2. Kept Cold | Best for multi-site groups that want published prices
Overview
Kept Cold Ltd is a London commercial refrigeration repair and maintenance company with a City Road, EC1 address, and it says it works only on refrigeration. It services cold rooms, display fridges, under-counter units, blast chillers, ice machines and prep counters within the M25.
It publishes more terms than any other firm here: planned maintenance from £60 per unit plus VAT, cold rooms from £120 plus VAT, out-of-hours labour at 1.5 times the standard rate, and a six-month parts and labour guarantee on repairs. It also says it is an authorised Foster partner.
Key details
- Core offering: breakdown repair, planned maintenance, Foster supply and installation.
- Coverage: London within the M25.
- Customer fit: restaurants, hotels, dark kitchens and groups with three or more sites.
- Pricing and terms: PPM from £60 per unit + VAT; out-of-hours 1.5x; six-month repair guarantee.
Where Kept Cold stands out
Its repair guarantee is stated in months. Six months on parts and labour gives a clear basis to claim a free return visit if the same fault comes back.
Multi-site terms are written down: a two-hour emergency response target, four to six hour same-day attendance, quarterly PPM, consolidated 30-day invoicing and RAMS for accounts with three or more sites.
What to consider
It does not do air conditioning, so a separate AC contractor is needed. Response times are targets.
Best fit
Restaurant groups and FM companies that want predictable prices and SLA-style terms.
Website: keptcold.co.uk
3. Xpress Refrigeration | Best for quick-service restaurants
Overview
Xpress Refrigeration Ltd repairs, services and installs commercial refrigeration across Central London, Canary Wharf, the M25 area and the South East, and says it was founded in 2005. It covers fridges, freezers, cold rooms, multidecks, makelines, deli counters, ice machines, cellar cooling and gelato freezers.
It names Costa, Subway, Domino’s and Pret a Manger as clients; we did not verify these. Its homepage widget showed Google 4.8 from 293 reviews on 7 October 2026.
Key details
- Core offering: reactive repair, servicing and installation.
- Coverage: London and the South East.
- Customer fit: quick-service restaurants, cafés, pubs and convenience stores.
- Pricing and terms: not publicly listed; phone lines 10:00 to 22:00 daily plus out-of-hours number.
Where Xpress Refrigeration stands out
It aims for same-day fixes, with engineers carrying spare parts, and many recent reviewers describe attendance within one to three hours.
It lists makelines and pizza prep counters as a service line, which suits franchise kitchens.
What to consider
Several recent reviews complain about repeat faults after paid repairs and aftercare. Get the guarantee in writing.
Best fit
Quick-service operators that mainly need fast reactive repairs on counters and display units.
Website: xpressrefrigeration.com
4. Aspect | Best for small businesses that want a known hourly rate
Overview
Aspect Maintenance Services Limited, trading as Aspect, is a multi-trade maintenance company based in Chessington, KT9, covering all 32 London boroughs. Its F-Gas licensed staff repair and maintain commercial refrigeration; domestic fridges and freezers are excluded.
It promises a callback within 15 minutes and a one-hour emergency response, and lists Refcom F-Gas licensing, BESA, NAPIT, CHAS, ISO 9001 and SafeContractor.
Key details
- Core offering: commercial refrigeration repair and maintenance; AC; other trades.
- Coverage: all London boroughs and inside the M25.
- Customer fit: cafés, shops, landlords and small restaurants.
- Pricing and terms: from £63 per half-hour plus VAT, one-hour minimum; parts extra; 12-month guarantee.
Where Aspect stands out
You can estimate the cost of a simple repair before calling, and it does not charge for parking, travel time or ULEZ.
Its emergency response promise is fast and specific.
What to consider
It is a generalist; for specialist equipment such as blast chillers, check the engineer’s experience.
Best fit
Cafés and small shops that want a quick, hourly-rated fridge repair.
Website: aspect.co.uk
5. ACL London | Best for shops and bars that want a free call-out
Overview
ACL London is a trading name of ACL Refrigeration & AC Ltd (Company No. 16021830), listed at Kemp House, City Road, EC1. It supplies, installs, maintains and repairs display cabinets, cold and freezer rooms, counters, ice machines, bottle coolers, blast chillers and cellar coolers, alongside air conditioning.
It says it is Refcom and ACRIB certified, that its engineers have more than 14 years’ experience, and names brands including Hoshizaki, Polar, Williams and Foster.
Key details
- Core offering: refrigeration repair, maintenance, supply and installation; AC.
- Coverage: named areas across all parts of London.
- Customer fit: independent shops, bars and supermarkets.
- Pricing and terms: rates by email; free call-out for contract and non-contract customers.
Where ACL London stands out
The free call-out lowers the cost of finding out whether an old bottle cooler is worth fixing.
It covers bar equipment in depth, including cellar cooling.
What to consider
Rates are not published and little project evidence is shown.
Best fit
Independent shops and bars that want a diagnostic visit without a call-out fee.
Website: airconditioning-london.co.uk
6. Premium Refrigeration | Best for West and Central London kitchens needing repairs only
Overview
Premium Refrigeration is a repair and maintenance specialist based at Saltram Crescent, W9, serving areas including Chelsea, Westminster, Hampstead and Twickenham. It repairs walk-in coolers, display units, cold rooms and freezer rooms, from thermostat faults to compressor failures.
It also repairs premium domestic brands such as Sub-Zero and Amana, states more than 35 years’ experience and F-Gas registration, and is open 24 hours, seven days.
Key details
- Core offering: commercial fridge, cold room and freezer room repair.
- Coverage: West and Central London.
- Customer fit: small restaurants, bars and premium domestic kitchens.
- Pricing and terms: not publicly listed; company guarantee, duration not stated.
Where Premium Refrigeration stands out
Its repair-only focus suits venues that have equipment and just need it fixed out of hours.
It covers Sub-Zero and similar units, useful for boutique hotels and clubs.
What to consider
No company number, clients or case studies are published.
Best fit
West and Central London venues needing a 24-hour repair contact.
Website: premiumrefrigeration.co.uk
7. ADK Kooling | Best for kitchens that also need AC and ventilation work
Overview
ADK Kooling, which names A-D-K Kooling Ltd, repairs commercial and domestic refrigeration and maintains AC and kitchen ventilation across Greater London, Kent and Surrey. It says it has 15 years’ experience and holds F-Gas, TR19 and VHR credentials.
Its refrigeration work covers fridge repairs, PPM, cold rooms, blast chillers, ice machines and cellar cooling.
Key details
- Core offering: refrigeration repair and PPM; AC; TR19 duct cleaning.
- Coverage: Greater London, Kent and Surrey.
- Customer fit: commercial kitchens and public-sector catering.
- Pricing and terms: not publicly listed.
Where ADK Kooling stands out
One contractor covers fridges, AC and kitchen extract cleaning.
Public buyers can appoint it through the ProcurePublic framework.
What to consider
Two addresses and two warranty versions on its site; no response times.
Best fit
Commercial kitchens wanting refrigeration, AC and ventilation from one firm.
Website: adk.co.uk
How to choose a commercial fridge repair company
- Ask for the call-out fee and hourly rate. Only Kept Cold, Aspect and ACL London publish anything on this.
- Ask how jobs are prioritised. Stock at risk should come first.
- Check the repair guarantee. Ask how long it lasts and whether a repeat visit is charged.
- Check F-Gas certification. Any refrigerant work needs it.
- Ask about repair versus replacement for older units on phased-out refrigerants.
Frequently asked questions
What should I do while waiting for the engineer?
Keep the doors shut. A sealed commercial fridge can hold temperature for a while, and Be Cool Refrigeration advises this to buy time. Move high-risk stock if you have space elsewhere.
How much does a commercial fridge repair cost in London?
Aspect publishes labour from £63 per half-hour plus VAT with a one-hour minimum, checked 8 October 2026. Parts and refrigerant are extra, and most firms quote per job.
Is it worth repairing an old commercial fridge?
Be Cool Refrigeration suggests repair is usually right for units under 7 to 8 years old with a simple fault; older units with recurring faults or obsolete refrigerants are often better replaced.
Why is my commercial fridge icing up?
Common causes are failed defrost heaters, worn door seals and fan faults. All need an engineer.
The bottom line
For London restaurants, pubs and shops that want a 24/7 engineer who prioritises by stock at risk and repairs every type of commercial refrigeration, Be Cool Refrigeration is our featured pick. Multi-site groups wanting published prices should compare Kept Cold, quick-service kitchens Xpress Refrigeration, and small shops wanting a free call-out ACL London. Ask for the call-out charge and guarantee before the engineer starts.
